![xray image of a dogs digestive system](https://optimise2.assets-servd.host/nonstop-blackbird/production/resources/logos/shutterstock_2238873687-1.jpg?w=880&h=605&q=95&auto=format&fit=min&crop=focalpoint&fp-x=0.5&fp-y=0.5&dm=1724755974&s=ca50be1f27b04ee4b995131d3d1294ff)
How Does Your Dog's Digestive System Work?
Guest Blog: Anna Webb
We all know the expression: ‘You are What you Eat’, but how often do we think about how food is processed in our bodies, to then be metabolised into cellular energy?
How does the food arrive? When can I expect my order? I have an issue with my delivery, what do I do? The answers to all your delivery queries are here in one place.
Welcome to the wonderful world of Paleo Ridge deliveries! We’re thrilled to bring our premium raw dog food right to your doorstep, ensuring your furry friend enjoys the healthiest and tastiest meals. Whether you’re a seasoned Paleo Ridge customer or a curious newbie, here’s everything you need to know about our delivery service.
We partner with DPD, one of the UK’s most trusted couriers, to ensure your orders arrive swiftly and safely. Known for their reliable service and precise tracking, DPD helps us maintain our promise of excellence from our factory to your home.
DPD deliver a record number of parcels with a whopping 98% of parcels being delivered with no issues.
We use eco-friendly Woolcool Insulation, trusted to keep food frozen for 48 hours as the DPD vans are not refrigerated. We also offer a next-day delivery service to ensure food arrives safe and frozen.. We also offer a next-day delivery service to ensure food arrives safe and frozen.
If you receive a DPD notification offering to 'rearrange delivery' please DO NOT do this. This is a standard automated message from DPD but does not have a good track record with frozen deliveries as they have no refrigerated or frozen storage to keep your order overnight. If you change the delivery date, we have no control over how the order is stored so if any issues arise, we will not be liable for the order.
Although we offer a 24-hour delivery service, ourselves and DPD are contracted to deliver within 48-hours. What does this mean? Well, sometimes delays can happen which can't be helped causing DPD to deliver your parcel a day later. Our packaging should keep food frozen for this time so please ensure you accept the order if it arrives one day late.
Please do not reject the order without checking it first, we don't want the order to be wasted unnecessarily. We recommend to check the contents on receipt of your order and follow the steps below in relation to raising issues with deliveries.
At Paleo Ridge, we offer a quick and dependable service to ensure your dog's favourite meals arrive safe and frozen. We have two postcode areas:
The following postcodes are 48-hour deliveries ( two working days):
AB31-56, FK17-21, IV1-36, KW0-14, PA20-40, PH15-40, TD1-15, Channel Islands.
For those in our 24-hour postcode area, you will receive your order the next day if you order before midday. Any orders placed after midday will be delivered the day after. We provide deliveries every day apart from Sundays and Mondays. Any orders places after midday on a Friday, will be despatched on the following Monday.
For those in our 48-hour postcode areas, please note we only offer deliveries on Wednesdays or Fridays.
Due to our orders being processed so swiftly, we are unable to change orders or add additional items once your order is placed. We are also unable to change delivery days. Please make sure you order on the correct day for your required despatch day.
In the event of delivery delays or changes to the standard delivery schedule (Bank Holidays, Christmas etc.), you can find the updates on our Delivery Information Page.
As much as we would love to ship our premium raw dog food to ever corner of the globe, we do currently have some restrictions.
We are not able to ship to these postcodes or Northern Ireland, the Republic of Ireland or Scottish Islands.
HS1-9, PH41-44, PA41 -78, KW15-17, KA27-28, ZE (all), TR21-25, IV41-50, IV51, IV55, IV56
We are also unable to ship outside of the UK currently however, we would love to in the future!
At Paleo Ridge, we strive to ensure that every order of raw dog food arrives at your doorstep in perfect condition. However, we understand that occasionally, issues can arise during delivery. To make the resolution process smooth and efficient, please follow these guidelines if you encounter any problems with your delivery.
If you receive a damaged order, we need the following:
If your items arrive defrosted, please provide:
If your order is missing items, we require:
For any issues with your delivery, please email us at info@paleoridge.co.uk. Our team is here to help and will work diligently to resolve any problems you may encounter.
At Paleo Ridge, we are committed to providing the highest quality products and customer service. Thank you for your understanding and cooperation.
Guest Blog: Anna Webb
We all know the expression: ‘You are What you Eat’, but how often do we think about how food is processed in our bodies, to then be metabolised into cellular energy?
On behalf of myself and Paleo Ridge, thank you again. We really do appreciate your loyalty and the trust you place in us, and we look forward to providing you with more quality raw dog food for many years to come.
Paleo Ridge, the leading supplier of raw dog food in the UK, proudly announces its 10th anniversary.