FAQs - How Can We Help?
Frequently Asked Questions
We offer a very popular return service for the Woolcool liners. Once you have saved 12 clean and usable pieces, we can arrange free collection. On return of 12 clean and undamaged strips, we will issue 3 loyalty points per strip to your account.
*Please note we cannot issue any reward if any of the returned strips are damaged, there is no name and address inside the box, or if you do not have an account with us*
- To benefit from our return service:
- Save 12 clean and undamaged strips
- Roll them or fold them into 1 box
- Put a note in the box with your name and address
- Log in and go to 'Account', scroll down to 'Rewards' and click on 'Woolcool Returns'
- Follow the step by step instructions
Once you have done this, you will receive a confirmation of when the return will be collected.
Once we receive your Woolcool return, each piece needs to be thoroughly checked for damage.
We will then apply the points to your account for every 12 undamaged pieces we receive.
We aim to apply the points to your account within 2-3 weeks of their return. If you do not see the points on your account within this timescale, this could mean some of the pieces have arrived damaged. Timescales may vary depending on busy periods.
Please see our Delivery information page for any delivery queries.
98% of all our orders are delivered within 24 hours. DPD offer live tracking for deliveries. Please check your tracking information, you can do this by typing your consignment number into https://www.dpd.co.uk/service/
If you have downloaded the DPD app, all your delivery notifications will be sent to the app. If you do not have the app you will receive email and text updates. On occasions there may be a delay. Our packaging keeps everything frozen for 48 hours so please do not worry about defrosting. Please call us on 02394 210800 (option 2) if you have any issues at all with your delivery.
We advise only using Raw manufacturers that can prove they have high standards. This will ensure the raw food you buy has been sourced, handled, prepared and stored correctly and is safe to feed. Call and question companies before you purchase. Find a company you can trust, check independent feedback like Google and Feefo.
Paleo Ridge are currently the most accredited Raw Dog Food manufacturer in the UK. We have sought and gained, independent globally recognised accreditation:
- OF&G Organic approved
- ISO 9001 approved
- Ethical pet award approved
- DEFRA approved (Defra licence no 15/103/8003/ABP/PTF)
Independent unannounced audits are mandatory for these extra accreditations. This ensure we meet their very high standards, every single day. The standards laid down by DEFRA are very basic compared to our other accreditations.
Please see our hygiene instructions on how to safely handle and store raw dog food in the home.
See our Customer Reviews here.
We recommend a straight switch to raw, there is no need to gradually introduce. Pick your day and make the switch to a totally healthy and natural diet.
However, if you wish to add raw in increasing amounts, while decreasing the old food over 3-5 days, that is fine too. There are no hard and fast rules here, so do what you feel is right for your dog and his or her needs. The most important thing is that you have chosen to make the switch, and whether you do right away or over a few days, you will be doing the best thing you could do for your doggo!
Please read our Switch to Raw guide for detailed information on how to switch.
Yes, we most definitely can! Please read all the info on our website. Give yourself some time to absorb the information.
Make sure you read our detailed Switch to Raw Guide
Use our raw Dog Food Calculator to work out how much you need to feed.
If you still need help please do not hesitate to contact us, we are always very happy to help and advise.
Vets are not nutritionists and are often misinformed. Vets are subject to the same blanket advertising and sales pitches from processed food manufacturers as the buying public. The media is a very powerful tool.
The majority of veterinary professionals that advocate against feeding a natural raw diet, are the only professional body who actively promote feeding highly processed feeds, over natural healthy ones. This is at odds to every bit of evidence and science, globally. As humans, we know that highly processed foods are very bad for us, why would this be different for our four legged companions?
For more information from Pro Raw vets, and to find one near you, please see Raw Feeding Veterinary Society
A balanced and nutritious raw diet must include variety. You should be aiming to feed at least 5-6 different species i.e. lamb, beef, duck, chicken, pork, venison, turkey etc. over a 2-month period.
When feeding raw, variety is essential. Dogs will gain different levels of nutrients from different animals so the more variety the better.
- Classic Range 80-10-10 complete meals come in 1kg packs
- Paleo Plus complete meals come in 500g packs
- Classic Mini complete meals come is 250g pouches
Classic mini pouches are very convenient and ideal for small breeds, holidays, day trips etc.
If your dog has intolerances or allergies, just make sure the products you buy do not contain what they cannot have.
Raw feeding is suited to all working dogs, as well as non working dogs. Each and every one has a job to do, whether it be out in the field or taking a well earned rest on the sofa.
Please remember that all working dogs are allowed rest periods, working dogs at rest can still enjoy our dog food, we advise reducing the amount needed to avoid weight gain.
We have lots of owners with non working dogs, who choose to feed our dog food. For non working dogs, we advise reducing the amount you feed and monitor closely to avoid weight gain.
No. We do not recommend refreezing the food once it has fully defrosted. Once fully defrosted, it will last in the fridge for 3 days.
Due to the biodegradable and compostable packaging keeping our products very well insulated, it can take around 48 hours to defrost a pack in the fridge.
Please click here for detailed info on Raw Feeding Puppies
You might also like to read our Switch to Raw Guide
We do not recommend mixing raw with kibble. When changing to a totally natural, healthy diet, we recommend feeding only raw.
By mixing, you are feeding a highly processed and un-healthy food with a totally natural and healthy diet. When mixing, you may not see all the benefits of raw feeding.
It is perfectly ok to feed your dog as many times a day as you feel best. If your dog is already fed twice a day, stick with that. If you are feeding once a day, that is fine too.
Puppies do need feeding more often, read more on Raw Feeding Puppies
Seniors may need less food if they are not so active Some will need more as their digestive system slows with age, and becomes less effective at extracting all the nutrients needed. Read more on Raw Feeding Senior Dogs
Dogs have the correct heads and dentition along with digestive systems to chew and digest bone very easily.
Chewing on bones offers a great source of mental and physical enrichment for your dog.
If you are really worried, You don't have to feed whole bones. You can feed raw minces that include bones.
Cooked bones should NEVER be given to dogs. Cooking dries bones out and makes them brittle. Raw bones are very different; they remain soft and are easily broken up by chewing.
Bone should be fed sparingly and should always be supervised.
Too much bone will cause constipation and could lead to impaction.
Most commonly referred to as hunger pukes, bilious vomiting during the night or early morning can cause concern. This is usually caused by fluid from the duodenum refluxing up into the stomach. This contains bile, which can cause irritation and nausea that triggers vomiting. The yellow, sometimes frothy bile is the most recognisable characteristic of hunger pukes.
Feeding dinner later in the evening, before bedtime, or feeding a snack before bedtime, usually resolves this. Feeding before bedtime, helps to keep the stomach full overnight. This in turn helps to prevent the build of fluid and bile that most often occurs in an empty stomach.
If your dog exhibits any signs of discomfort and/or symptoms that cause concern, please seek veterinary advice.
Read more here Pancreatitis in Dogs
See our article on Dalmatians and Raw Feeding