Potential Delivery Disruptions in May

We would like to make you aware of some potential delivery disruptions. There are a few changes taking place at our Havant site which could impact the number of boxes we can despatch each day and there may be instances where your order may be delayed for one day.

This is not a permanent change and we will be back to our usual schedule as soon as possible. Please bear this in mind when you are placing your order.

Late May Bank Holiday

The late May bank holiday is just around the corner, so make sure you plan to ensure your dog doesn't go without their favourite meals.

We will try and keep any disruptions to an absolute minimum but if you place your order after 12 noon on Friday 24th May your delivery day may be delayed by one day.

Please plan early and order in plenty of time. We would hate your dogs to miss out on their delivery. However, if you do miss the cut off dates, you can purchase food from one of our stockists.

Saturday Delivery Now Available for 24 hour Postcodes

We now deliver on a Saturday to 24 hour Postcodes at no extra cost! All orders placed after 12:00 (noon) on a Thursday and before 12:00 (noon) on a Friday will be delivered on a Saturday. This does not apply to Trade deliveries.

See 'Next Day Delivery' below for more information.

Trade Delivery Schedule further down the page.

Next Day Delivery

On all orders placed before 12pm Monday-Friday, except where weekends and bank holidays occur*.

Please see the table below for delivery dates based on order dates and times.

*24hr Postcodes only

Orders placed after 12pm on Fridays will be despatched on the following Monday. (excl. Bank Holidays) for delivery to you on Tuesday.

Orders with 48-hour postcodes placed after 12pm on Wednesdays will be despatched on the following Monday for delivery to you on Wednesday.

Min order of 4kg raw food.

Bulk orders - for web orders over £250 please contact us to discuss our bulk order discount.

* Please note that coupons and promo codes will not work if you are assigned to any discounted group*

Delivery Costs

UKIsle of Man
8 - 9 kg*£6.00 to £8.00Min 9kg
9.1 - 16 kg*£8.00£16.00
16.1 - 24 kg*£8.50£16.00
24.1 - 48 kg*£12.50£30.00
48.1 - 72 kg*£17.50£45.00
72.1 - 96 kg*£22.00£60.00
96.1 - 120 kg*£25.00£75.00
120.1 - 144 kg*£30.00£90.00

* We are charged by DPD based on the number and size of boxes that we send out via the courier. Due to the different sizes and formats of our products we have introduced a “packing weight” based on how much room that product takes up in a box. This change means that your order will always be charged the correct postage charges, but may mean that the actual weight of your basket differs from the shipping charges.

Examples of products that have a different packing weight to their actual weight:

  • Paleo Plus (all) – 500g packs have a packing weight of 666g
  • Classics (500g products only) – 500g packs have a packing weight of 666g
  • DIY (500g packs and bagged products) – 500g packs have a packing weight of 666g and whole items have various weights dependant on their actual size
  • Supplements and Non-Foods (all) – All items have a larger packing weight than actual weight

48 Hour Postcodes and Excluded Postcodes

All UK postcodes apart from those listed here will be next day delivery (subject to terms and conditions)

The following postcodes are 48 hour deliveries ( two working days):

AB31-56, FK17-21, IV1-36, KW0-14, PA20-40, PH15-40, TD1-15, Channel Islands

We are not able to ship to these postcodes or Northern Ireland, the Republic of Ireland or Scottish Islands.

HS1-9, PH41-44, PA41 -78, KW15-17, KA27-28, ZE (all), TR21-25, IV41-50, IV51, IV55, IV56

We are unable to change orders or add additional items once your order is placed. We are also unable to change delivery days. PLEASE make sure you order on the correct day for your required dispatch day.

Our Eco-friendly Packaging

We will deliver your order in eco-friendly WoolCool insulated delivery boxes for all orders.

A large WoolCool box can hold 24 x 1kg packs or 36 x 500g packs or a combination of the two. Maximum weight 24kg.

A small WoolCool box can hold 16 x 1kg packs or 24 x 500g packs or a combination of the two. Maximum weight 16kg.

If you want to help us minimise our packaging please order in the volumes above or multiples of.

**calculations based on minced packs, whole items take up more space**

Woolcool Returns

We offer a very popular return service for the Woolcool liners. Once you have saved 12 clean and usable pieces, we can arrange free collection. On return of 12 clean and undamaged strips, we will issue 3 loyalty points per strip to your account (this does not apply to Trade Accounts).

*Please note we cannot issue any reward if any of the returned strips are damaged, there is no name and address inside the box, or if you do not have an account with us*

  • To benefit from our return service:
  • Save 12 clean and undamaged strips
  • Roll them or fold them into 1 box
  • Put a note in the box with your name and address
  • Log in and go to 'Account' find 'Reward Points' and select 'Woolcool Returns'
  • Follow the step by step instructions to arrange your return

Once your return has been arranged, you will received a confirmation email.

Terms & Conditions

Link to full T's & C's

Delivery policy and Times

Please see above for information about delivery days, times and rates. In certain circumstances orders may be delayed without prior notification. On occasions couriers may deliver your parcel at 48 hours, not 24 hours. These circumstances are out of our control therefore we do not guarantee a next day delivery service. We do not track orders so will not be able to notify you of courier delays. We will not replace or refund orders that have been rejected by the customer at 48 hours due to courier delays. Our boxes do keep everything frozen for 48 hours.

Our couriers will leave without a signature ie (garden, porch, doorstep), as the contents are perishable they should not be returned to depot, unless there is no garden, porch etc. It is your responsibility to make sure you are in to sign for your parcel if you do not have a place for it to be left, or if you do not want it left at your property. We will not accept liability for missing orders that have shown to be left by the GPS tracking from our couriers. If you believe your parcel has been stolen, you will need to contact your local Police to report a theft from your property. Under no circumstances are Paleo Ridge liable in any way for thefts from your property.

Paleo Ridge will not accept liability for incorrect address information. If you have entered an incorrect address or postcode, or if your address does not exist on our courier’s portal and we have to manually alter it, we will not replace or refund if the couriers fail to find or deliver to your address. If you have input an order with less information than is required, The Daly Partners Ltd t/a Paleo Ridge Raw reserve the right to cancel your order without notice.

Please do not order for next day delivery if you are not able to accommodate a delay to 48 hrs.

We will not refund or replace orders where customers have notified the couriers to deliver on an alternative delivery day or to an alternative delivery address. Changes agreed with the courier once your parcel has left us are out of our control and we strictly advise against this.

We will not accept liability for missing orders that have shown to be left at your address by the GPS tracking and photos taken from our couriers. Due to the system being automated, we cannot add any delivery comments to your parcels. If you need to leave instructions, use the FedEx or DPD app or leave a note on your front door. They are only carried out at the discretion of the driver. Courier drivers are only required to leave the parcel within the parameters of your property, if you are not in.

Out of Stock Items

On occasions items may be out of stock, it is our policy to substitute unless specifically requested not to. Due to limitations in admin time, it will not usually be possible to notify customers on the day of dispatch if items are out of stock. It does not happen often but in these circumstances, substitutions of a similar product or species are given if only a few items are missing.

On rare occasions where several items are missing they will be sent out free of charge as soon as they are in stock.