Delivery

Although it's a bank holiday weekend, our delivery schedule remains unchanged. Orders will still be dispatched as usual on Monday.

We also want to keep you informed about an ongoing issue. Over the past three weeks, we've encountered problems with DPD where some parcels leave our facility but then go missing in transit without further tracking updates.

While this doesn’t affect all orders, the issue is significant enough that we’re actively investigating it with DPD. We’re doing everything we can to resolve the matter as quickly as possible.

Thank you for your continued patience and understanding, we truly appreciate your support.

We now deliver on a Saturday to 24-hour Postcodes at no extra cost! All orders placed after 12:00 (noon) on a Thursday and before 12:00 (noon) on a Friday will be delivered on a Saturday. This does not apply to Trade deliveries.

See 'Next Day Delivery' below for more information.

Trade Delivery Schedule further down the page.

On all orders placed before 12pm Monday-Friday, except where weekends and bank holidays occur*.

Please see the table below for delivery dates based on order dates and times.

*24hr Postcodes only

Orders placed after 12pm on Fridays will be despatched on the following Monday. (excl. Bank Holidays) for delivery to you on Tuesday.

Orders with 48-hour postcodes placed after 12pm on Wednesdays will be despatched on the following Monday for delivery to you on Wednesday.

Min order of 4kg raw food.

Bulk orders - for web orders over £250 please contact us to discuss our bulk order discount.

* Please note that coupons and promo codes will not work if you are assigned to any discounted group*

* We are charged by DPD based on the number and size of boxes that we send out via the courier. Due to the different sizes and formats of our products we have introduced a “packing weight” based on how much room that product takes up in a box. This change means that your order will always be charged the correct postage charges, but may mean that the actual weight of your basket differs from the shipping charges.

Examples of products that have a different packing weight to their actual weight:

• Paleo Plus (all) – 500g packs have a packing weight of 666g
• Classics (500g products only) – 500g packs have a packing weight of 666g
• Essentials (all) - 500g packs have a packing weight of 666g
• DIY (500g packs and bagged products) – 500g packs have a packing weight of 666g and whole items have various weights dependant on their actual size
  
• Supplements and Non-Foods (all) – All items have a larger packing weight than actual weight

All UK postcodes apart from those listed here will be next day delivery (subject to terms and conditions)

The following postcodes are 48 hour deliveries ( two working days):

AB31-56, FK17-21, IV1-36, KW0-14, PA20-40, PH15-40, TD1-15

We are not able to ship to these postcodes or Northern Ireland, the Republic of Ireland or Scottish Islands.

HS1-9, PH41-44, PA41 -78, KW15-17, KA27-28, ZE (all), TR21-25, IV41-50, IV51, IV55, IV56, Channel Islands

We are unable to change orders or add additional items once your order is placed. We are also unable to change delivery days. PLEASE make sure you order on the correct day for your required dispatch day.

We will deliver your order in eco-friendly WoolCool insulated delivery boxes for all orders.

A large WoolCool box can hold 24 x 1kg packs or 36 x 500g packs or a combination of the two. Maximum weight 24kg.

A small WoolCool box can hold 16 x 1kg packs or 24 x 500g packs or a combination of the two. Maximum weight 16kg.

If you want to help us minimise our packaging please order in the volumes above or multiples of.

**calculations based on minced packs, whole items take up more space**

We offer a very popular return service for our customers of the Woolcool liners. Once you have saved 12 clean and usable pieces, we can arrange free collection. On return of 12 clean and undamaged strips, we will issue 3 loyalty points per strip to your account (this does not apply to Trade Accounts).

*Please note we cannot issue any reward if any of the returned strips are damaged, there is no name and address inside the box, or if you do not have an account with us*

• To benefit from our return service:
• Save 12 clean and undamaged strips
• Roll them or fold them into 1 box
• Put a note in the box with your name and address
• Log in and go to 'Account' find 'Reward Points' and select 'Woolcool Returns'
• Follow the step by step instructions to arrange your return

Once your return has been arranged, you will received a confirmation email.

All Trade shipping is free of charge providing your order hits the minimum order value of £150 RRP.

Trade orders of 270kg or under will be delivered via DPD.

DPD will deliver between 8am to 8pm. DPD will notify retailers of an estimated delivery time (usually an hour slot). Please note, these delivery times are outside of our control and dictated solely by DPD and may fall outside of your opening hours.

As per our terms and conditions, should you change your delivery date directly with one of our couriers, we will not be liable for any goods that arrive in a less than frozen state.

Due to the contents of each order, we highly recommend you do not request to change your delivery time once it has been allocated. This can lead to items defrosting due to being on a van all day/overnight as DPD do not have refrigerated storage on site or in their vans.

Bulk orders over 270kgs

Orders are palletised on a Langdons refrigerated truck and delivered between the hours of 8am – 6pm Monday to Friday. Orders must be over 270kgs to qualify for free delivery. Orders using this service will be despatched within 5 working days of ordering.

Retailers may request this service if your order is under the required weight if the additional costs are paid for by the retailer. We will happily provide a quote.

Trade delivery Schedule
Ordering on a Tuesday, Wednesday or Thursday are the optimum days for stocking up for the weekend. Orders placed after 12pm on a Thursday to 12pm on Monday will not necessarily be despatched on the Monday due to the high number of orders we receive in this time.

Please be aware, the delivery ‘by’ days listed below are worst-case scenario and may arrive earlier, but this is not guaranteed.

Link to full Terms & Conditions

Delivery Policy and Times

Please see above for information about delivery days, times and rates. In certain circumstances orders may be delayed without prior notification. On occasions couriers may deliver your parcel at 48-hours, not 24-hours. These circumstances are out of our control therefore we do not guarantee a next day delivery service. We do not track orders so will not be able to notify you of courier delays. We will not replace or refund orders that have been rejected by the customer at 48-hours due to courier delays. Our boxes do keep everything frozen for 48-hours.

If you reject an order at the point of delivery, we will not be liable for this unless photos of all products have been submitted within 12 hours of attempted delivery of goods, and we deem the evidence to be sufficient to support your rejection.

Our couriers will leave without a signature ie (garden, porch, doorstep), as the contents are perishable they should not be returned to depot, unless there is no garden, porch etc. It is your responsibility to make sure you are in to sign for your parcel if you do not have a place for it to be left, or if you do not want it left at your property. We will not accept liability for missing orders that have shown to be left by the GPS tracking from our couriers. If you believe your parcel has been stolen, you will need to contact your local Police to report a theft from your property. Under no circumstances are Paleo Ridge liable in any way for thefts from your property.

Paleo Ridge will not accept liability for incorrect address information. If you have entered an incorrect address or postcode, or if your address does not exist on our courier’s portal and we have to manually alter it, we will not replace or refund if the couriers fail to find or deliver to your address. If you have input an order with less information than is required, The Daly Partners Ltd t/a Paleo Ridge Raw reserve the right to cancel your order without notice.

Please do not order for next day delivery if you are not able to accommodate a delay to 48-hours.

We will not refund or replace orders where customers have notified the couriers to deliver on an alternative delivery day or to an alternative delivery address. Changes agreed with the courier once your parcel has left us are out of our control and we strictly advise against this.

We will not accept liability for missing orders that have shown to be left at your address by the GPS tracking and photos taken from our couriers. Due to the system being automated, we cannot add any delivery comments to your parcels. If you need to leave instructions, use the DPD app or leave a note on your front door. They are only carried out at the discretion of the driver. Courier drivers are only required to leave the parcel within the parameters of your property, if you are not in.

On occasions items may be out of stock, it is our policy to substitute unless specifically requested not to. Due to limitations in admin time, it will not usually be possible to notify customers on the day of dispatch if items are out of stock. It does not happen often but in these circumstances, substitutions of a similar product or species are given if only a few items are missing.

On rare occasions where several items are missing they will be sent out free of charge as soon as they are in stock.