We Received Trusted Service Award 5 Years in a Row

25th January 2024 5 min read

Paleo Ridge has been awarded the Feefo Platinum Trusted Service Award 2024, an independent seal of excellence that recognises world-class customer service.

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Paleo Ridge has won the Feefo Platinum Trusted Service Award for the fifth year in a row, an independent seal of excellence that recognises businesses that consistently deliver a world-class customer experience.

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.

Consumer confidence is now at its highest level since 2021 as living standards show signs of improvement, but consumers remain cautious with their spending. The businesses that stand out will be those that put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards that go above and beyond.

At Paleo Ridge, customer satisfaction is their top priority. With Feefo, it's easy to obtain genuine and honest reviews which helps pinpoint what areas are doing well and those which may need improvement.

We’re so excited to receive a Platinum Trusted Service Award from Feefo. Keeping our customers happy is our priority. So, the fact that this award is based on feedback from real customers gives us confidence we are providing an exceptional level of service. The award reflects how hard our staff work to listen to our customers and keep them happy, especially in a climate where purse strings are tight. As we enter 2024, we’ll continue to listen to our customers and deliver what our customers want.

Esther Logue

Content and Communications Manager

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