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Customer Support Specialist
Job Description – Customer Support Specialist
Through continued growth an exciting opportunity has arisen for a Customer Support Specialist to join the Paleo Ridge Customer Service team in Havant. We are looking for a talented, motivated individual to join our Sales and Marketing team on a permanent, full time basis, 37.5 hours per week. You will work inside of a close-knit team of exceptional people, being part of shaping a new, rapidly expanding industry.
Responsibilities will include:
- Working with our Customer Support Team, to ensure excellent and efficient customer service is always provided
- Answering the telephone for general enquiries and raw feeding advice, in a professional, friendly manner
- Managing our enquiries inbox and responding to emails.
- Complaints handling
- Administrative duties such as booking DPD collections and raising orders.
- Liaising with internal departments
- Promptly responding to enquiries via social media
- Help to maintain our high rating on Feefo, including responding to reviews
- Updating various logs in Excel, to ensure we maintain a well organised department
Required / preferred skills:
- Excellent knowledge of Microsoft Office packages, including Outlook, Word and Excel
- Good knowledge of Websites and databases.
- Excellent communication skills including a professional telephone manner and sound email writing skills
- At least three years’ Customer Service experience.
- Friendly and approachable
- Enthusiasm to adapt and learn new skills and knowledge.
- Self-motivated, with excellent attention to detail
- Ability to prioritise workload effectively
- Ability to multitask and work to deadlines
Benefits:
- 7kg Free dog food a week
- Competitive Salary
- Opportunities for development within a fast growing business
- Free tea, coffee
- Highly reduced gym membership, just £5 pm
- Immediate start for the right candidate
- Free company events
- Bike2work scheme
- Free employee assistance programme
We're a fast moving business, looking to fill this job quickly - so if you'd like to join us, then send a copy of your CV to tbrown@paleoridge.co.uk
Job Types: Full-time, Permanent