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Customer Support Specialist

Job Description – Customer Support Specialist

Through continued growth an exciting opportunity has arisen for a Customer Support Specialist to join the Paleo Ridge Customer Service team in Havant. We are looking for a talented, motivated individual to join our Sales and Marketing team on a permanent, full time basis, 37.5 hours per week. You will work inside of a close-knit team of exceptional people, being part of shaping a new, rapidly expanding industry.

Responsibilities will include:

  • Working with our Customer Support Team, to ensure excellent and efficient customer service is always provided
  • Answering the telephone for general enquiries and raw feeding advice, in a professional, friendly manner
  • Managing our enquiries inbox and responding to emails.
  • Complaints handling
  • Administrative duties such as booking DPD collections and raising orders.
  • Liaising with internal departments
  • Promptly responding to enquiries via social media
  • Help to maintain our high rating on Feefo, including responding to reviews
  • Updating various logs in Excel, to ensure we maintain a well organised department

Required / preferred skills:

  • Excellent knowledge of Microsoft Office packages, including Outlook, Word and Excel
  • Good knowledge of Websites and databases.
  • Excellent communication skills including a professional telephone manner and sound email writing skills
  • At least three years’ Customer Service experience.
  • Friendly and approachable
  • Enthusiasm to adapt and learn new skills and knowledge.
  • Self-motivated, with excellent attention to detail
  • Ability to prioritise workload effectively
  • Ability to multitask and work to deadlines

Benefits:

  • 7kg Free dog food a week
  • Competitive Salary
  • Opportunities for development within a fast growing business
  • Free tea, coffee
  • Highly reduced gym membership, just £5 pm
  • Immediate start for the right candidate
  • Free company events
  • Bike2work scheme
  • Free employee assistance programme

We're a fast moving business, looking to fill this job quickly - so if you'd like to join us, then send a copy of your CV to tbrown@paleoridge.co.uk
Job Types: Full-time, Permanent