Refund policy

Refunds & Returns

We may offer a refund if goods arrive in an unsatisfactory condition. To qualify, you must:

• Contact us within 12-hours of delivery.
• Provide clear photographic evidence.
• Retain all packaging and goods until we advise whether to dispose or return.

Please note, the return of unwanted products results in the contents being wasted as it cannot be resold. As you will appreciate this goes against our company ethos and minimising waste and therefore, will only accept returns in exceptional circumstances decided on a case-by-case basis.

Returned goods must:

• Be received in original condition.
• Be a minimum of 6kg to remain frozen during return transit.
• Be shipped at your own cost.

No refunds will be issued without meeting these conditions.

Orders delayed in transit will not be refunded or replaced if they arrive within 48-hours. Claims for damaged, missing, or spoiled goods must be made within 12-hours of delivery. Refunds will be processed within 14 days.