FAQ's - How Can We Help

We know that switching to a raw diet, understanding delivery options, and managing returns can sometimes feel overwhelming. That’s why we’ve put together this FAQ page to answer the most common questions we receive. Whether you're new to raw feeding, unsure about switching, or looking for guidance on specific dietary needs, we’re here to help.

Below, you’ll find answers to everything from how to return Woolcool packaging and earn loyalty points, to feeding advice, health concerns, and nutritional guidance tailored to your dog’s needs.

If you can’t find the information you’re looking for, feel free to reach out to our team - we’re always happy to help!

FAQ's are broken into the following headings:

  • Returns & Delivery
  • Raw Feeding Basics
  • Choosing the Right Food
  • Feeding Specifics & Safety
  • Health Concerns & Special Diets

Raw Feeding Basics

Choosing the Right Food

Feeding Specifics & Safety

Returns and Delivery

Health Concerns & Special Diets